This policy explains how information sent through the clinic's WhatsApp appointment service is handled.
The service may process your WhatsApp number, name, message content, appointment details, and reminder preference. It does not request payment-card information or provide medical diagnosis. If the administrator connects Google Calendar, Maya reads event titles and times from subscribed calendars only to answer authenticated administrator schedule questions.
Message content, phone numbers, appointment details, and review drafts are encrypted at rest. Confirmed new bookings are checked against the live calendar automatically; cancellations and rescheduling require administrative review. Google Calendar authorization is stored encrypted, and event details are fetched only for the requested schedule range rather than stored in Maya's database. Google Calendar access is read-only and is not used for patient booking, conflict checking, briefings, or calendar changes. Access is limited to operating the appointment service.
Message content, completed review records, and handled doctor-attention or handoff records that are no longer active are deleted after 30 days. Pending or active handoffs are retained until they are resolved. Appointment records are retained while needed to provide the appointment service and meet legitimate clinical or legal record-keeping requirements. Disconnecting Google Calendar removes Maya's locally stored authorization; the administrator must separately revoke the app's access in their Google Account.
Data is processed by WhatsApp/Meta, Cloudflare, OpenAI, and Apple iCloud only as needed to deliver messages, interpret requests, and maintain the appointment calendar. If an administrator connects Google Calendar, Google processes the authorization and calendar requests under Google's terms. Data is not sold or used for advertising.
Reminders require consent. You may use the same WhatsApp conversation to stop reminders, correct information, or request deletion of eligible message data. Calendar and legally required clinical records may need to be retained.
Contact Dr Kenny Younes through the clinic's WhatsApp number.